SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The LuxxMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luxxmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
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Has this watch and the Brown band one for a month and everything works great. The bottom and the left dials do not function or I do not know how to use them. Fast delivery about 2 weeks to the US.
Super recommend very beautiful top and the shipping is very fast.
Description fully coincides Came even earlier than it was on time Packed well
Watch live look very cool, I think it's worth sticking a protective glass.
I picked it before the delivery period, it corresponds to the description.
Got, went about 2 weeks before Rostov. I wear three days, the strap quickly took the form of a hand, does not press, does not interfere, they look much more expensive than they are in fact) all the dials ALS ALS
The clock itself looks pretty solid, the dial is comfortable, the time is easily determined. Surprised that the small second hand in the center at the bottom really works, and also can be used as a stopwatch by clicking on the bottom side button. The strap is quality, does not rub, it is easy to put on and remove. After a week of use, I'm happy with the clock, the time has not broken, everything is clear.
The clock is of excellent quality! All dials work. Until last I did not believe that in these days there will be something normal. I'm happy with the purchase!
Quality unbeatable price
I got the product already I'm using it but I see that when I'm going to square the time when I accept the seconds it stays still I don't know if it's because the Clock came without any insurance and that exhausted the life of the stack is the only thing I see so far the most beautiful the watch me Liked it
Very beautiful watch, price/performance top! Is not the only Lige watch I own. Can the company as well as the quality.
They look great, for their price just super, everything works.
The Watch on its money norms, look presentable and reliable, the strap is like leather, but not sure, but to check laziness when on. Chronometer, second hand stops, strange however, but chronometer and not very necessary. The watch is about 11mm thick, but it's not critical, on the hand thanks to the "leather." The strap sits comfortably. Verdict: hours are still satisfied, and as they walk, "will show time."
Use two is one American meet Battey Date time by turning the need and requirement Up and down two press-not The four key ~^^
The product corresponds to the description, the watch looks more expensive than they cost. All dials are working, no butaforia. Two shows seconds and minutes second, the third shows time in 24 hours mode. There is a window with a date. In the dark, arrows and the main light marks are illuminated with fluorescent paint, which is convenient. The bracelet is written leather from the inside. In general, I really like the appearance. There is protection against rain and splashes of water. The watch is packed in a gift box, there is a napkin included.